Warranty Information
At BuyCity24, our priority is to provide our customers with quality and reliable products. All products you purchase are covered by the warranty offered by the manufacturer or supplier. This ensures that you will receive support as soon as possible in case you encounter any problems with your products.
General Warranty Terms
- Warranty Period: The warranty period of the product you purchased may vary depending on the type of product and the conditions set by the manufacturer. You can find detailed information about the warranty period on the product packaging, in the warranty certificate that comes with the product or on the product page.
- Warranty Coverage: The warranty covers problems caused by manufacturing defects and material defects of the product. Damage caused by external factors such as wear and tear, misuse, accident, negligence, unauthorized intervention or natural disasters that occur under normal use conditions are excluded from the warranty.
- Warranty Process: If you encounter a problem during the warranty period, you must first contact our customer service to initiate the necessary procedures. Our customer service representative will inform you of the nearest authorized service center and inform you in detail about the warranty process.
- Warranty Certificate: In order to benefit from the warranty, you must keep the warranty certificate or purchase invoice that comes with the product. These documents contain information such as the serial number of the product, the date of purchase and are important for warranty procedures.
Our Support as BuyCity24
As BuyCity24, in addition to the warranty conditions offered by the supplier, we offer you additional support by prioritizing customer satisfaction:
- Fast and Easy Warranty Process: We follow all necessary steps to ensure that your warranty procedures are completed quickly and smoothly and provide you with support.
- Customer Service Support: Our customer service team, which you can reach 24/7, will help you with any questions or problems you may have.
- Product Replacement or Return: If there is a problem covered by the warranty and the product cannot be repaired, your product replacement or return procedures will be carried out as soon as possible.
Out-of-Warranty Situations
- Normal Wear and Tear: Conditions such as wear, tear, scratches, color fading that occur under normal use conditions of the product are excluded from the warranty.
- Misuse: Damages caused by not following the instructions specified in the user manual of the product, using the product for purposes other than its intended purpose or making unauthorized changes on the product are excluded from the warranty.
- Accident or Force Majeure: Damages caused by natural disasters such as fire, flood, earthquake or accident are excluded from the warranty.
Important Note
Warranty conditions may vary depending on the type and manufacturer of the product. For detailed information, please read the warranty certificate of the product or the product page or contact our customer service.
Since BuyCity24 operates with a dropshipping model, your warranty claims are handled directly by the manufacturer or supplier company. However, we are happy to support you during the warranty process and do our best to resolve your issues.