Communication Policy
At BuyCity24, we value clear and effective communication with our customers. We are always ready to answer your questions, meet your requests and receive your feedback. Below you will find the communication channels you can use to reach us and how long you can expect to receive a response through these channels.
Communication Channels
- Email: You can send an email to hello@buycity24.com for your general questions, order tracking, return/exchange requests and other issues.
- WhatsApp: You can contact our customer service representative directly through our WhatsApp number at +90 551 675 1664. Your messages will be answered during our working hours.
- Live Chat: You can instantly talk to our customer service representative using the live chat feature on our website. This service is active during our working hours.
- Social Media: You can also contact us by sending us a message or leaving a comment on our social media accounts.
Response Times
- Email: We generally try to respond to your emails within 24 hours. This period may take a little longer during busy times.
- WhatsApp and Live Chat: When you reach us by WhatsApp or live chat during our working hours, we will help you as soon as possible.
Working Hours
Our customer service team is available on weekdays between 09:00 and 18:00. Our customer service is closed on weekends and public holidays.
Contact Information
- Trade Name: BuyCity24
- WhatsApp: +90 551 675 1664
- Email Address: hello@buycity24.com
- Address 1: Yapınet Gayrimenkul ve E-Ticaret Limited Şirketi, İnönü Mahallesi 157 Sokak No: 3/C, 45200 Akhisar/Manisa, Türkiye
- Address 2: 124 City Road, London, EC1V 2NX, İngiltere