Return Policy

At BuyCity24, we aim to keep customer satisfaction at the highest level. Therefore, we offer you an easy and hassle-free return process in case you are not satisfied with the products you purchased.

Return Conditions

  • You can request a return within 14 days of receiving the products. However, some of our suppliers offer a return period of up to 30 days. In this case, the return policy of the relevant supplier will apply.
  • Products to be returned must be in their original packaging, unused and with their labels on.
  • You must provide proof of purchase (invoice or order confirmation) with your return request.

The following products cannot be returned:

  • Perishable products (food, flowers, etc.)
  • Personalized products
  • Personal care products (cosmetics, perfumes, etc.)
  • Hygiene products
  • Dangerous goods (flammable, explosive, etc.)
  • Discounted or promotional products
  • Gift cards

Return Process

  1. Please inform us of your return request by sending an email to hello@buycity24.com. In your email, please state your order number, the products you wish to return and the reason for the return.
  2. Our customer service representative will get back to you as soon as possible and provide detailed information about the return process.
  3. Please send the products to be returned to the address provided by our customer service representative by packaging them securely.
  4. The return shipping fee is the responsibility of the customer.
  5. When the returned products reach us and their compliance with the return conditions is checked, the refund process will be initiated.

Refund

  • The refund will be made to your original payment method within 10 business days.
  • The refund amount will consist of the product price and taxes. Shipping fee is not refundable.
  • If the returned products do not meet the return conditions, a refund will not be made and the products will be returned to you.

Exchange

We do not currently offer a direct exchange process. If you would like to make an exchange, you must first return the product and then make a new purchase.

European Union 14-Day Right of Withdrawal

For orders shipped to European Union countries, you have the right to cancel or return your order within 14 days without giving any reason. To exercise this right, you must notify us in writing (by email or post) of your cancellation.

Customer Satisfaction

At BuyCity24, we always prioritize customer satisfaction. If you have any questions or problems with your return process, please do not hesitate to contact us. Our customer service team will be happy to assist you.