Shipping Policy

At BuyCity24, we work to ensure that your orders reach you quickly, securely and without any problems. Below you can find detailed information on important topics such as shipping charges, delivery times, international shipping and customs procedures.

Shipping Charges

  • Free Shipping: You can benefit from free shipping on your orders over a certain amount. This amount may vary depending on the campaigns and the destination country.
  • Standard Shipping: A standard shipping fee applies to your orders below the free shipping limit. This fee is calculated based on the weight, dimensions and destination country of your order.
  • Express Shipping: We offer faster delivery options. Express shipping fees may be higher than standard shipping fees.

Delivery Times

  • Processing Time: It usually takes 1-3 business days to process and ship your order.
  • Delivery Time: Delivery times vary depending on the destination country and the shipping method you choose. Generally, delivery times with standard shipping are as follows:
    • USA: 7-15 business days
    • UK: 5-10 business days
    • Germany: 3-7 business days
    • Canada: 7-14 business days
  • Express Shipping: Delivery times may be shorter with express shipping options.

International Shipping

  • Target Countries: We currently ship internationally to the USA, UK, Germany and Canada.
  • Customs Duties and Charges: In international shipments, the recipient pays the destination country's customs duties, import taxes and other charges. These fees may vary depending on the value of your order and the customs policies of the destination country.
  • Customs Procedures: International shipments are subject to the customs procedures of the destination country. These procedures may cause delays. Please contact your local customs authority for any questions regarding customs procedures.

Order Tracking

  • Shipment Tracking Number: When your order is shipped, you will be sent a shipment tracking number. You can use this number to track where your order is.
  • Order Tracking Page: You can also check the status of your order from the "Order Tracking" page on our website.

Important Notes

  • Delivery Delays: BuyCity24 cannot be held responsible for delivery delays that may occur due to weather conditions, natural disasters, customs procedures or other unexpected events.
  • Incorrect Address: Please check your address details carefully to ensure that your order is delivered to the correct address. BuyCity24 is not responsible for any delays or delivery problems that may occur due to incorrect or incomplete address information.
  • Damaged or Lost Packages: In rare cases, packages may be damaged or lost. In such cases, please contact our customer service immediately. We will do our best to help you.

Updates

This Shipping Policy may be amended at any time without prior notice. Please check this page regularly for updates.