Frequently Asked Questions (FAQ)

We have created this FAQ page to make your shopping experience at BuyCity24 easier and to help you find quick answers to your questions. If you cannot find the answer to your question here, please do not hesitate to contact us.

Order and Payment

  • How do I place an order?

Add the products you want from our website to your cart and proceed to the checkout page. After filling in the necessary information (address, payment information, etc.), you can complete your payment and place your order.

  • What payment methods do you accept?

We offer a wide range of payment options with Visa, Mastercard, Maestro, JCB, American Express, UnionPay, and Discover.

  • How can I track my order?

Once your order has been shipped, you will be sent an email containing a tracking number. Using this number, you can track the status of your order from the shipping company's website or our "Order Tracking" page.

Delivery

  • How long is the delivery time?

Delivery times vary depending on the destination country and the shipping method you choose. It is usually delivered within 3-7 business days. You can review our Shipping Policy for more detailed information.

  • How much is the shipping fee?

Shipping fees vary depending on the order amount, the weight of the products and the delivery address. You can review our Shipping Policy for detailed information.

  • I have not received my order, what should I do?

If you encounter any problems with the delivery of your order (delay, loss, etc.), please contact our customer service immediately. We will do our best to help you.

Return and Exchange

  • Can I return a product?

You can request a return within 14 days from the product delivery date. You can review our Return Policy for detailed information about return conditions and process.

  • What are the return conditions?

The product you wish to return must be in its original packaging, unused, undamaged and with its labels on. In addition, all accessories and invoices shipped with the product must also be returned.

  • Can I exchange a product?

You can request an exchange for defective or faulty products. Please let us know as soon as possible after receiving the product and send photos or videos documenting the situation. Contact our customer service for detailed information about the exchange process.

Other

  • Are your products original?

Yes, all of our products are original and sourced from reliable suppliers.

  • How can I reach customer service?

You can reach our customer service by using the contact information on our Contact Us page (hello@buycity24.com) or via the live support line on our website.

Thank you for choosing BuyCity24!