Privacy Policy

At BuyCity24, we take the privacy of our customers very seriously. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our website or use our services. It also lets you know your rights regarding your personal information and how you can exercise those rights.  

  1. Scope

This Privacy Policy applies to all BuyCity24 websites, applications and services.

  1. Information We Collect

We may collect the following personal information about you:

  • Identity Information: Your name, surname, username, date of birth, gender, photo and other identifying information.
  • Contact Information: Your email address, mailing address, phone number and other contact information.
  • Order Information: Information about your orders, such as the products you purchase, payment information, billing address and delivery address.
  • Account Information: Your username, password, security questions and other account information.
  • Customer Support Information: Information about your communications with our customer service team, your requests and complaints.
  • Usage Data: How you use our website, which pages you visit, which products you view and other usage data.
  • Technical Data: Your IP address, device type, browser type, operating system, time zone and other technical data.
  • Marketing and Communication Data: Information about your marketing preferences and communication preferences.
  1. How We Use Your Information

We may use your personal information for the following purposes:

  • Providing Services: To process your orders, receive payments, deliver products, provide customer support and provide other services.
  • Account Management: To create, manage and ensure the security of your account.
  • Communication: To communicate with you about your orders, payments, deliveries and other matters.
  • Marketing: To provide you with information about our products, services, campaigns and other marketing materials. However, we will only send marketing communications with your consent.
  • Service Improvement: To develop and improve our website, products and services.
  • Security: To prevent fraud, detect and resolve security issues.
  • Legal Obligations: To comply with our legal obligations.
  1. How We Share Your Information

We may share your personal information with the following third parties:

  • Service Providers: Third party service providers who work on our behalf to provide payment processing, delivery, customer support and other services.  
  • Business Partners: Third party business partners with whom we conduct joint marketing campaigns or other collaborations.
  • Affiliates: BuyCity24's parent company, subsidiaries and affiliates.
  • Legal Obligations: We may share your personal information when required by law or to protect our legal rights.
  1. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. Data protection laws in these countries may not be as comprehensive as the laws in your own country. However, we will take appropriate measures to ensure the security of your personal information.  

  1. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal information. However, please note that no method of internet transmission or electronic storage is 100% secure.  

  1. Cookies

Our website uses cookies and similar technologies. Cookies are small text files that are placed on your computer or mobile device. Cookies collect information about how you use our website and help us provide you with a better user experience. You can manage your cookie preferences from your browser settings.

  1. CCPA and GDPR Compliant

This Privacy Policy complies with all applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR).

  1. Your Rights Regarding Your Personal Data

You have the following rights:

  • Right of Access: You have the right to access and receive a copy of your personal information.
  • Right to Rectification: You have the right to correct your inaccurate or incomplete personal information.
  • Right to Erasure: You have the right to request that we delete your personal information under certain conditions.  
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format and to transmit it to another data controller.  
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes.
  • Right to Automated Decision Making and Profiling: You have the right to request that your personal information not be subject to decisions based solely on automated processing (including profiling).  

To exercise these rights, please contact us at hello@buycity24.com.

  1. Children's Privacy

Our services are not designed for children under the age of 13 and we do not knowingly collect personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take reasonable steps to delete such information from our systems.  

  1. Changes

This Privacy Policy may be updated from time to time. When we make any changes, we will update this page and notify you if the changes are significant.

  1. Contact

If you have any questions about our Privacy Policy, please contact us at hello@buycity24.com.